Leaving negative reviews without contacting support is actively harmful to others experiencing issues with gambling addiction. As of 19/02/2020 BetBlocker has been downloaded over 10k times. We have 3.8k people (+approx 10/day) actively using the app. Of the 198 reviews we have received, 70 of them are 1 star. Almost without exception those reviews relate to technical issues with the users handset/network that could be resolved by either contacting support, or are only resolveable by contact their network provider. The majority of these users never contacted support even after we responded to them.
The small proportion of our users who choose to use Play Store reviews to vent have a disproportionately negative impact on BetBlocker’s store rating when considered against the THOUSANDS OF PEOPLE USING THE APP WITHOUT ISSUE. Using Play Store reviews in this manner discourages other people experiencing gambling addiction from seeking help. We’re happy to receive negative reviews where appropriate, but leaving negative reviews before or instead of contacting support hurts other users. Please ensure you have actually tried to contact support before posting reviews.